That's a sharp critique—highlighting the ironic contrast between OPM's shiny blog posts on modernization (like ditching paper mailings and streamlining apps) and the real-world chaos of the shutdown hitting retirees hard. It's frustrating to see those 60,000 folks in limbo, waiting on annuities and benefits while agencies are furloughed, even if OPM's trust fund keeps some services humming.
The article nails how communication gaps and delays could erode trust in these efficiency pushes. If you're dealing with retirement processing or just tracking fed gov updates, OPM's site has some shutdown FAQs, but it sounds like many are still in the dark. Have you seen similar issues in other agencies, or is this more of a retiree-specific headache?
