As the federal workforce shrinks, Salesforce is promoting agentic AI—autonomous systems capable of taking action without precise instructions—as a solution to fill staffing gaps and automate government operations. Salesforce executives predict the government will become the largest user of this technology, with federal agencies already piloting agents for tasks like customer service and claims processing to mitigate personnel shortages. While promising efficiency, concerns about potential risks such as automated bias, security, and oversight challenges are acknowledged, with Salesforce introducing features like hybrid reasoning to address them. The city of Kyle, Texas, has successfully deployed a Salesforce AI agent for its 311 customer service, demonstrating its ability to reduce call volume and augment human staff.
Read more: https://www.govexec.com/technology/2025/10/salesforce-pitches-ai-agents-government-sheds-staff/409017/
